Updated Time: July, 2018
Effective Time: July, 2018
1.1 Kindly note that Shenzhen uCloudlink
New Technology Co., Ltd. and its affiliates (“we”, “us” or “uCloudlink”) takes
the Personal Information of the user (“you”) very seriously and will take all
effective measures to safeguard your privacy.
1.2 uCloudlink may collect your relevant
information when you use our products and services.
understand how we collect, use, store and share your Personal Information and
provide measures to access, update, control and protect this information.
to our services. Please read it carefully and make the appropriate decision
1.4 By using our services, you agree that
we may collect, use, store and transfer your information as described in this
registration or cancel the account.
2. How uCloudlink may collect and use
What information uCloudlink may collect
uCloudlink may collect, store and use your
information (“Personal Information”) while providing services. Personal
Information refers to the information that can be used on its own or with other
information to identify an individual, which will be collected when you use our
products or services, including user name, date of birth, address, ID number,
telephone number, email account, and when and where you use our products and
services. If you do not provide the relevant information, you may not be able
to register for an account and enjoy our services, as well as achieve the
specific purpose for some particular service.
2.1 Information you may provide:
2.1.1 When you register for an account or
use our services, you may provide relevant information, such as user name,
telephone number, e-mail address, etc.
2.1.2 Information you provided to third
parties through our services and stored when you use our services.
2.2 Information shared by third parties:
This refers to your information provided by
third parties when they use our services.
2.3 Information collected by uCloudlink
When you use our services, uCloudlink may
collect the following information:
2.3.1 Log information: when you use our
services, the system may automatically collect technical information via
cookies, web beacon or other methods including:
· Device or software information, such as
your mobile device, web browser or configuration information provided by other
programs to access our services, your IP address, and the version and IMEI
number of your mobile device; information your searched or reviewed when you
use our service, such as the keyword, the webpage you visited, and other information
you surfed or request to provide when you use our service.
2.3.2 Location information: when you have
location feature enabled and use location-based apps, we may collect your
location information, including:
· When you access our services from the location-based
mobile device, we may collect your location information;
· Real-time information from you or other
users, including your geographic location indicated in your account
2.4 Description of Cookies
2.4.1 To ensure that the site is functioning,
to provide you with an easier access experience, and to recommend content that
may be of interest to you, we store small data files called cookies on your
computer or mobile device. Cookies often contain identifiers, site names, and
some numbers and characters. With cookies, websites can store data such as your
preferences or shopping baskets. You can manage or delete cookies according to
your preferences. We send you cookies to simplify the process of your repeated
logins, store your shopping preferences or items in your shopping cart, and so
on, to provide you with shopping preferences, help you optimize the selection
and interaction of advertisements, and help you judge your login status and
security of account or data.
2.4.2 In addition to cookies, we will also
use other technologies such as web beacons and pixel tags on our websites. For
example, the email we send to you may contain an address link to the content of
our website. If you click on the link, we will track the click to help us understand
your product or service preferences so that we can proactively improve customer
service and experience. Web beacons are usually transparent images embedded in
websites or emails. With the pixel tag in the email, we can tell if the email
was opened. If you do not want your activity to be tracked this way, you can
unsubscribe from our mailing list at any time.
cookies according to your preferences. You can clear all cookies saved on your
computer. Most web browsers automatically accept cookies, but you can usually
modify your browser's settings to reject cookies, depending on your needs; you
can also clear all cookies saved in the software. However, if you do this, you
may need to personally change your user settings each time you visit the site,
and the information you previously recorded will also be deleted and may have
an impact on the security of the services you use.
How uCloudlink may use Personal Information
2.5 uCloudlink will use your Personal
Information based on the following legitimate purposes.
2.5.1 Provide you with services；
2.5.2 Used for authentication, security,
fraud monitoring, archiving and backup purposes to ensure the security of
products and services provided to you by uCloudlink;
2.5.3 Help uCloudlink improve products and
2.5.4 Help uCloudlink know more about your
access to and use of our services to fulfill your personalized requests, such
as language settings, location settings, personalized support and instruction
or other aspects.
2.5.5 Participate in market research
related to our products and services;
2.5.6 analyze your geographical location to
provide better network coverage.
2.6 To improve user experience and our
services and other purposes with your consent, to the extent permitted by law,
uCloudlink may apply the information collected from specific service through
aggregate or personalized methods to other services. If uCloudlink provides the
relevant options in related services, you can also authorize us to access these
information provided and stored.
2.7 We may use user portrait formed by your
information to share with partners who provide advertisement and analysis
services to improve the effective target rates of advertisement and service
information without recognizing your personal identity. Unless agreed by you,
we will not share your personal information with partners who provide
advertisement and analysis services.
3. How uCloudlink may share, transfer,
disclose your Personal Information
How uCloudlink may share Personal
3.1 Except for the following circumstances,
uCloudlink and its affiliates will never release your Personal Information to
any third party without your consent.
3.1.1 uCloudlink and its affiliates may
share your Personal Information with its partners, and the third party
supplier, contractor and agent (they may not in your area) for the following
purposes. If uCloudlink or its affiliates share your Personal Information with
third parties as above. We endeavor to ensure third parties are in compliance
your Personal Information
· Provide you with services；
· Carry out the purposes as described in
section “How uCloudlink may use Personal Information ”
· Fulfil the responsibilities and
· Understand, maintain and improve our
3.1.2 uCloudlink or its affiliates may
save, store or disclose your Personal Information for the following purposes:
· Comply with applicable laws and
regulations and safeguard public interest;
· Comply with court orders or regulations
of other legal procedures;
· Comply with regulatory requirements of
relevant government departments;
· protect the legal rights, personal/real
property, or personal safety of our Users and uCloudlink’ s employees.
4. Where we store your personal information
Your personal information and documents is
stored in uCloudlink’s server and servers’ of third party provider we engaged
to provide service to us. uCloudlink will ensure such third party to comply
measurement that requested by uCloudlink when they use your personal
5. How you access and control your Personal
5.1 uCloudlink will do its utmost to take
the appropriate technical measures to ensure that you can access, update,
correct and delete your own registration information or other Personal
Information provided when you use our services.
5.2 you access, update, correct and delete
the aforementioned information, you may be asked for authentication to protect
the information security.
5.3 you can cancel your account in
accordance with the provision stated in “Notes on the cancellation of
uCloudlink account". After you cancel your account, your personal
information will only be removed from the front system of uCloudlink's
associated website and we will keep it irretrievable, accessible, or
6. How uCloudlink protect Personal
6.1 uCloudlink only retains your Personal
Information for the time period necessary for the purposes described in this
6.2 uCloudlink uses various management
policies (such as establishing information security system; signing a
confidentiality agreements with information management employees; allowing only
work-related employees to access the information collected; and other similar
policies) and security techniques, procedures (such as entering passwords
before access, access control isolation, monitoring for computer use, etc.) and
periodical audit to prevent the loss of information, improper use, and
unauthorized reading or disclosure. For example, in some services, uCloudlink
uses encryption technology (such as SSL) to protect the Personal Information
you provide. However, please understand that due to technical limitations and possible
malicious means, it is impossible for any company providing Internet-related
services to guarantee 100% security of information, even if all efforts are
made to strengthen security measures. You need to understand that the systems
and communication networks you use to access uCloudlink services may be subject
to problems that are beyond uCloudlink’s control.
6.3 If uCloudlink is informed that the
security of the data it has acquired and stored is compromised or the user's
nonpublic information is disclosed to an unrelated third party due to external
acts (such as hacker attack), uCloudlink will take reasonable actions
(including but not limited to internal investigations, reporting and
notification to law enforcement agencies, and cooperation with the law
enforcement agencies) as it may consider appropriate, notwithstanding any
disclaimer in this Policy. In parallel, uCloudlink will take legal and
reasonable steps as it deems appropriate to notify the relevant users,
informing them of the information disclosed and the extent to which we are
aware of such situations.
7. Protection of minors’ Personal
Anyone who is identified to be a minor
customer must obtain the consent and instruction from his or her parents or
guardians to use our products and services.
If you are a minor, you shall obtain the
agreement of your legal guardian before providing your Personal Information.
Except as otherwise herein provided, all
to the following circumstances:
8.1.1 Information collected by third party
services (the third-party websites included) through our services;
8.1.2 Information collected by other
advertising companies to serve advertisements through our services;
or other services (including the Personal Information you provided).
to the information collected by uCloudlink but not applicable to the services
or the use of information provided by third party. uCloudlink is not
responsible for how the third parties use your Personal Information.
with the personal information regulation of the country or territory where the
user locates, the aforementioned regulation shall prevail.
with its revision date. If there are material changes to your rights under this
revised version takes effect. By continuing to use our services, you agree to
Any notice from uCloudlink will be sent to
the email address, phone number, and/or mailing address left when you register
for an account or purchase of our product, or pushed directly through mobile
phone system. If sent via electronic methods, notice shall be deemed served
when your device or the used electronic system receives the message; if sent by
courier, it shall be deemed served on the third day after sending out.
If you have any questions, comments,
free to give us a feedback. Contact us:
1) E-mail address: email@example.com
2) Telephone No.: 400-699-1314